Privacy Policy — Emergency Water Damage Restoration Bellingham WA

We collect personal identification information when you voluntarily provide it through our website contact forms, emergency service request forms, or direct phone and email communications. This information may include:

• Full Name — Your first and last name as provided in contact forms or verbal communication
• Phone Number — Your primary or secondary contact phone number for service coordination and follow-up
• Email Address — Your email address for service confirmations, documentation delivery, and communications
• Property Address — The street address, city, state, and ZIP code of the property requiring restoration services
• Mailing Address — If different from the property address, your billing or correspondence address
• Insurance Policy Information — Insurance carrier name, policy number, and claims adjuster contact information when provided voluntarily for direct billing coordination
• Property Details — Type of property (residential, commercial), age of construction, and description of damage as provided during service intake

When you visit waterdamagerestorationbellinghamwa.net, our website hosting platform and analytics tools automatically collect certain technical information about your visit. This information is collected through standard web server logging and analytics technology and may include:

• IP Address — Your internet protocol address, which may indicate your general geographic location
• Browser Type & Version — The web browser you use to access our website (Chrome, Firefox, Safari, Edge, etc.)
• Device Type — Whether you access our website from a desktop computer, mobile phone, or tablet device
• Operating System — The operating system running on your device
• Pages Visited — The specific pages of our website you visit during your session, including service pages, service area pages, and contact pages
• Time & Duration — The date, time, and duration of your website visit and individual page views
• Referring URL — The website or search engine that directed you to our website
• Search Terms — Search queries used to find our website through search engines, where this information is provided to us by the search platform

When you contact Boul Belling Restoration directly — by phone, email, or through our website contact forms — we retain records of those communications, including:

• The content of email messages sent to boulbellingrestoration@gmail.com
• Notes recorded during phone consultations and service intake calls
• Service request details submitted through our website emergency forms
• Follow-up communication records related to active and completed restoration jobs

These communication records are retained for service documentation, insurance coordination, and quality assurance purposes and are not shared with third parties except as described in the data sharing section of this policy.

In the course of delivering complete restoration services, we may share relevant property and contact information with licensed subcontractors, specialty service providers, or equipment suppliers who assist in completing your restoration job — such as licensed plumbing contractors coordinating pipe repairs, structural engineers assessing foundation damage, or specialty cleaning services handling contents restoration. Any service partner who receives your information is contractually required to use it only for the specific purpose of completing work related to your restoration job and is prohibited from using your information for any other purpose.

When you authorize Boul Belling Restoration to coordinate directly with your insurance carrier, we share the damage documentation, restoration scope reports, equipment records, moisture reading logs, and invoices necessary for your claim processing with your designated insurance adjuster and carrier. This information sharing occurs only with your authorization and is limited to the information directly relevant to your restoration claim.

We may disclose personal information without your prior consent when required by law or when necessary to protect safety, including:

• Compliance with a valid court order, subpoena, or lawful government request
• Investigation of suspected fraud, illegal activity, or safety threats
• Protection of the legal rights and safety of Boul Belling Restoration, our employees, clients, or the general public
• Emergency situations where disclosure is necessary to prevent serious harm to persons or property

In the event that Boul Belling Restoration undergoes a business transition — including a merger, acquisition, or sale of all or a portion of company assets — personal information held by the company may be transferred as part of that transaction. In such circumstances, we will provide notice through our website and, where required by law, obtain consent before transferring your personal information to any successor entity.

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption — indicated by the HTTPS prefix and padlock icon in your browser — to encrypt all data transmitted between your device and our website servers, protecting form submissions and other sensitive communications from interception.
• Secure Email Communications: Our business email communications are transmitted through platforms that implement industry-standard email security protocols.
• Access Controls: Access to systems containing personal information is limited to authorized Boul Belling Restoration personnel who require that information to perform their job responsibilities.
• Regular Security Reviews: We periodically review our data handling practices and technical security measures to identify and address potential vulnerabilities.

While Boul Belling Restoration implements reasonable security measures, no method of electronic transmission or digital data storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by our systems. In the event of a data security breach that affects your personal information, we will notify affected individuals as required by Washington State law and applicable federal regulations.